Privacy Policy — Simptiva Cloud™
Simptiva Cloud™

Privacy Policy

Effective Date: August 1, 2025
Last Updated: November 1, 2025

1. Overview

Simptiva Cloud™, LLC (“Simptiva Cloud”, “we”, “our”, or “us”) is committed to protecting your privacy, your information, and the innovations we create for you. This Privacy Policy explains how we collect, use, protect, and share information when you use:

  • The Simptiva Cloud™ platform and websites;
  • The NurstivaApps™ ecosystem (including NurstivaConnects™, NurstivaVault™, NurstivaCharts™, NurstivaFlows™, NurstivaShifts™, and future apps);
  • The MySimviApps™ ecosystem (including MySimvi Home™, MySimvi Vault™, MySimvi Plans™, and future apps);
  • The SimviEcho™ device and related services;
  • Simvi™ AI, our built-in virtual assistant available across supported apps and devices.

By using our sites, apps, software, or devices, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Who We Are

Simptiva Cloud™, LLC is the parent company that powers the connected ecosystems of Nurstiva and MySimvi. Our goal is to provide secure, unified tools that simplify work, life, and wellness while maintaining strong privacy and security standards across all applications and devices.

3. Scope of This Policy

This Privacy Policy applies to:

  • Simptiva Cloud websites and dashboards;
  • NurstivaApps (web and mobile experiences);
  • MySimviApps (web and mobile experiences);
  • SimviEcho devices and companion interfaces;
  • Simvi AI interactions within these products.

Additional app-specific terms or notices may apply for certain features. Where those apply, they work together with this Privacy Policy.

4. Information We Collect

We collect only the information needed to deliver and improve our services. This may include:

4.1 Information You Provide Directly

  • Account details such as name, email address, and login credentials.
  • Profile information, preferences, and notification settings.
  • Data entered into planners, calendars, tasks, goals, notes, charts, and shift logs.
  • Documents or records uploaded to NurstivaVault™, MySimvi Vault™, or related secure storage.

4.2 Simvi™ AI & SimviEcho™ Interactions

  • Voice or text commands provided to Simvi (e.g., “add an appointment,” “show my next shift”).
  • For SimviEcho, optional recorded stories, messages, or prompts that you choose to create and store.

Voice and interaction data are processed securely. Limited logs may be retained for troubleshooting, security, and quality improvement, but are not sold or used for third-party advertising.

4.3 Usage & Device Information

  • Device type, browser, operating system, and general location (city/region) for performance and security.
  • Log data such as access times, pages viewed, and feature usage to understand and improve our services.

5. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our apps, dashboards, and devices.
  • Sync data you choose to connect across Nurstiva, MySimvi, and SimviEcho.
  • Support features like scheduling, reminders, charting, shift tracking, vault storage, and shared calendars.
  • Enable Simvi AI to respond to your requests and personalize your experience.
  • Communicate with you about updates, security alerts, and support responses.
  • Protect against fraud, abuse, and unauthorized access.

6. Security & Encryption

We use bank-level security practices to protect your information. This includes encryption in transit (such as HTTPS/TLS) and encryption at rest for sensitive data, including vault contents, selected records, and backups.

  • Access to systems is restricted to authorized personnel with a legitimate need.
  • Vault and similar features are designed with an additional layer of protection.
  • We regularly review our security posture and update safeguards as needed.

While we work hard to protect your information, no system is completely perfect. We encourage you to use strong, unique passwords and enable available security options.

7. Google Integrations

Some features, such as NurstivaFlows™ and MySimvi Plans™, allow you to connect your Google Calendar or Contacts to sync events and contact information.

  • Connecting Google services is optional and controlled by you.
  • We do not store your Google account password.
  • Access is managed using secure, revocable tokens provided by Google.
  • You may disconnect Google integrations at any time within your settings.

8. SimviEcho™ & Voice Data

SimviEcho is designed to provide supportive, voice-based interaction and memory tools. Depending on your configuration, SimviEcho may:

  • Process live voice commands to assist with tasks, reminders, or playback of messages.
  • Store audio memories or messages locally on the device or in encrypted cloud storage if you enable backup.

You control whether recordings are saved, how long they are kept, and whether they are deleted. We do not use SimviEcho content for advertising or sell this data to third parties.

9. Third-Party Financial Integrations (Stripe & Plaid)

Certain current or future features (such as subscriptions, payments, or financial tracking) may use trusted third-party providers:

  • Stripe: used for secure payment processing (e.g., subscriptions, purchases). Stripe encrypts and processes your payment information directly. Simptiva Cloud does not store your full payment card details. For details, see Stripe’s Privacy Policy at stripe.com/privacy.
  • Plaid: may be used to securely connect your financial accounts for budgeting or reporting tools (e.g., NurstivaFunds™, MySimvi Saves™) when enabled. Banking credentials are handled by Plaid using tokenized connections. Simptiva Cloud does not receive or store your bank login information. For details, see Plaid’s policy at plaid.com/legal.

These providers act as independent controllers or processors of your data under their own privacy policies.

10. Information Sharing & Disclosure

We do not sell your personal information. We may share information only in the following limited situations:

  • With trusted service providers who help us operate our services (such as hosting, analytics, secure integrations).
  • To comply with laws, regulations, legal processes, or governmental requests.
  • To protect the rights, property, or safety of our users, our systems, or the public.
  • In connection with a business transfer (merger, acquisition) where protections will remain in place.

11. Data Retention & Your Choices

We retain your information only as long as needed to provide services, meet legal obligations, or resolve disputes.

You may typically:

  • Access or update your account information within your profile or settings.
  • Disconnect integrations such as Google Calendar or financial connections.
  • Request deletion of your account or certain stored data, subject to legal requirements.

12. Children’s Privacy

Our services are designed for users aged 16 and older. SimviEcho and shared tools may be used in homes or care settings, but accounts and configurations should be managed by an adult. We do not knowingly collect personal information from children under 16.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page and may provide additional notice within our apps, dashboards, or by email where appropriate. Continued use of our services after changes become effective means you accept the updated Policy.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: support@simptivacloud.com

This Privacy Policy is intended to provide clear information about our practices and does not replace independent legal advice. We recommend you review this document periodically.